My Journey
Experience & Education
Leading AI initiatives and continuous learning.
Experience
Nov 2023 - Jul 2025
Senior Product Manager - AI, ML & Data Platform
Ford Motor • Chennai, India
Automotive- Spearheaded a scalable GCP data platform handling 80M+ records, improving data retrieval speed by 40%.
- Launched a GenAI-powered chatbot that increased user engagement by 80% and accelerated decision-making by 35%.
- Defined product vision, strategy and roadmap for AI initiatives, scaling POCs to enterprise-grade solutions.
Sep 2020 - Oct 2023
AI Product Manager - Customer Experience
Verizon • Chennai, India
Telecom- Achieved $42M in annual savings by deflecting 2.5M+ calls via predictive ML models and digital self-service.
- Led the deployment of an ML-based "Bill Shock" model, significantly reducing customer friction and support volume.
- Conducted VOC research analyzing 30M+ engagements to identify and optimize high-intent service journeys.
Feb 2020 - Sep 2020
Senior Product Owner - Chatbot
Cognizant • Chennai, India
Consulting- Implemented a Google Dialogflow chatbot that resolved 60%+ of Tier 1 queries autonomously.
- Improved First-Contact Resolution (FCR) by 15% and reduced Average Handle Time (AHT) by 20%.
- Streamlined agent workflows, boosting handling efficiency by 30% through automated data access.
Oct 2017 - Oct 2019
Senior Business Analyst
Al-Matahin • Manama, Bahrain
FMCG- Led functional design for a complex ERP implementation, driving a 30% efficiency gain across business units.
- Optimized supply chain workflows to save $300K annually and reduce inventory holding costs by 15%.
Oct 2013 - Oct 2017
Senior Business Analyst
3i Infotech • Manama, Bahrain
IT Services- Managed full-cycle ERP implementations, streamlining financial operations by 20%.
- Designed reusable integration workflows that reduced future development time by 70%.
Education
2011 - 2013
Master of Business Administration
B.S. Abdur Rahman Crescent Institute of Science and Technology
2007 - 2011
Bachelors in Information Technology
Anna University
Certifications
SAFe 6.0 Product Owner/Product Manager
Scaled Agile Inc | Issued: Jul 2025
Courses
Product Management specialized in AI/ML
Up Grad & Duke Corporate Education
Master's Program in Data Science with Gen AI
Pursuing Data Science with Gen AI in Krish Naik Academy
Interests
Advancing AI Technology
I am passionate about exploring and developing advanced AI technologies to solve real-world problems.
Mentoring in Tech
Dedicated to mentoring upcoming tech professionals, sharing knowledge on AI advancements.