My Professional

Skills

Product Management

Product Strategy & Roadmap
Agile Execution & Leadership
Data Driven Decision Making
UI/UX Research & A/B Testing

AI, Tech & Tools

AI/ML (GenAI, NLP, LLM RAG)
Technical (Python, SQL, Big Data)
platforms (Databricks, Spark, Airflow)
Management (JIRA, Confluence)

Key Achievements

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Conversational AI Chatbot

Delivered a GenAl-powered chatbot integrated with a GCP-based data platform, enabling natural language insights and driving an 80% increase in user engagement and 35% faster decision-making.

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Bill Shock Model

Developed and deployed an ML-based Bill Shock model using VOC and customer journey data, enhancing digital self-service and reducing call center volume by targeting high-impact service intents.

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Customer Experience & Digital Transformation

Enabled $42M in annual cost savings by deflecting 2.5M+ customer support calls through predictive ML models and VOC-driven self-service automation.